A recent article posted on searchcrm.com talks about a resurgence in CRM deployments and addresses some of the chief problems in rolling it out: “A lot of people are finding out CRM is a lot harder than they thought,” Nelson said. “If you have a decent IT department, you can install CRM. The problem becomes [...]
We often talk about making sure that your disaster recovery plan and your backups are in place, they’re tested, and someone’s checking the log files. If we’re very good, and by good I mean we’re being good boys, we will also have a plan to review the backup and do some test restores. However, sometimes when people [...]
A few days ago, I commented on how important it was to ask the right people what their expectations were of a particular problem that may exist inside a business. What I did not say during that post was how important it was to try to find other people to ask those questions of. Oftentimes, [...]
The phrase means different things to different people. We all know it comes down to: No BS — tell me how it is. Why don’t we operate like this normally? We all want the truth and in the simplest means possible in our business conversations. Movies, literature, and other art forms can take time and [...]
As you are asking these questions, some of the things that you need to keep in mind are: Who are you talking to? As much as I’m not a fan of rank inside an organization, I am a fan of understanding if you have the right people in the room. It sounds similar to “get [...]