I had the good fortune to have lunch with someone who reminded me of a very important element of consulting. Its all about change. Many of the elements about a client situation are obvious when viewed with an outsider’s perspective. The outsider (consultant) is not burdened with internal politics, history, or other detritus. When the outsider [...]
For the creator in all of us: http://www.gapingvoid.com/Moveable_Type/archives/000932.html Hugh’s method of writing is great — its a conversation he could have with you. This post is great for anyone in the corporate world and for those college students about to enter it.
In my last post, I wrote about the NWC Reader Survey and how a Sales Manager could use it to train his/her sales people. To switch sides, here’s a letter to buyer explaining what Sales needs in order to meet the request and help buyers. This is part one of the letter. Dear Buyer: Recently, [...]
Should sales people know the ins and outs of a product? Should he/she be able to quote the dimensions, weight, features, functions, etc? The answer, as always, is “it depends”. If you have a well developed sales team, you may have hunters, farmers, and sales engineers. The sales engineers is an interesting creature. It sits [...]
How do you capture and make available all of the knowledge in an employee’s e-mail? What if that employee leaves? Who has access to the data? Mauro Cardarelli points out an article in CIO Insight about Robert Scoble‘s views on corporate blogging. Scoble happens to be a former Microsoft employee and one of the most [...]