Defining Your Expectations

Do you tell your co-workers, partners, and clients what your expectations are in a manner so simple a twelve-year old can understand them?

In the IT business, we use a lot of acronyms. Do you assume everyone knows them?

In any sales role, you’ll expect your customers to pay on time.

In product development, you want people to tell you what they think of the product and if they would pay for it right now.

We often hear people talk about the need to use the KISS method (keep it simple, stupid). Well, we try, but we often fail.

Be tactfully blunt. It’ll save you and those around you a lot of time and prevent built-up tension over unstated expectations.

 

• Referrals — Shock Your Client by Reaching a New Level of Service
• A Letter from Sales to Buyers, part 2
• Remember this when working with clients:

Comments

About Author